United Way's 2-1-1

GET CONNECTED, GET HELP!

Just about everyone knows that when your neighbor's house catches on fire, you dial 9-1-1. But what if your neighbor is behind on rent? Or mentally ill? Or trying to care for a parent with Alzheimer's and doesn't know where to go? Who do you call then? Dial United Way's 211 Resource Center. Speak with trained representatives that will help point you in the right direction for local connections and assistance. Simply dial 2-1-1 from your land line or cell phone for FREE and follow the prompts for a quick guide to local resources.

You may find local information on:

  • Support for children, youth and families
  • Support for military families and veterans
  • Medical and mental health services
  • Support for seniors and persons with disabilities
  • Food, shelter and clothing
  • and much more!

Check out all the features on 211's health & human services search website or even live chat!

Frequently Asked Questions:

a smiling man wearing a phone headset stands in a cubicle

If I call 211, what can I expect?
Your call will be answered by a trained information and referral specialist. That person will tap into 211's extensive database of area services, programs, and resources as they guide you toward appropriate answers.

When is 211 available?
211 is available 24 hours a day, 7 days a week. Information can be provided in over 150 different languages.

Is 211 accessible via cell phone?
Yes. 211 is accessible via cell and digital phones. If you experience any issues accessing 2-1-1 from your cell phone, you can dial 1-727-210-4211.

What do I do if I've been waiting on hold for a long time?
211 provides a new option to have a representative call you back instead of waiting on the phone. Listen for this feature when you first dial 2-1-1.

I don't feel comfortable calling 211. What are my other options to get help?
211 provides a TEXT feature as well. TEXT your zip code to 898211 option. The resource database can easily be accessed online by visiting www.UnitedWayHernando.org/211

How is 211 provided for free?
211 Hernando is a product of First Contact, previously known as 211 Tampa Bay Cares. Access to 211's health & human service database is made possible for Hernando residents thanks to United Way of Hernando County continuing to make "Access to Care" a priority for the community they serve.

Local Organizations and Services 211 Senior Directory Guide

How do I add my organization's information to the United Way of Hernando County's 211 Resource Center for my community to see?
Please fill out the New 211 Agency/Program Record Request form to have your organization's program/services considered to be added to the First Contact / 211 online database. Once submitted we will contact you to go over any details if needed.

I am already listed on 211 Hernando. How do I update my Agency Profile information?
To update your current agency or program listing, CLICK HERE for an easy walk through of how to edit and keep your profile current for our community.

I am having a difficult time adding/editing my organization's services to the 211 database. Who do I contact?
You can contact the First Contact 211 Help Desk Team by calling (727) 365-1838 or email update@firstcontact.org. Please feel free to reach out directly to United Way of Hernando County office at 352-688-2026.

211 HERNANDO WORKSHOPS
Inform the United Way Office that your organization would like to be contacted for any upcoming 211 Hernando Workshops. Keep an eye on UWHC's website calendar for more details on events and workshops that include information on how to use 211, uploading your services to the 211 database, the importance of keeping information updated, etc.

Where can I get 211 materials to distribute?
United Way of Hernando County would be your main contact for receiving outreach materials such as 211 Hernando flyers, Senior Directory Guides, rack cards, 211 business cards, 211 pens, etc.